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What is ISO 9001 - 2008?

World class companies are selecting to follow ISO 9001 quality elements. The implementation of this Quality Management System establishes SDC as part of a select group of national and international manufacturers that continually strive for improvement of daily operations, product quality and customer satisfaction.

The International Organization for Standardization is a worldwide federation of national standards bodies from 152 countries (Headquarters: Geneva, Switzerland). ISO 9001: 2008, is an international quality standard which governs the internal practices and procedures that effect the resulting product of a company. These practices and procedures cover all aspects of SDC manufacturing operations including product development, production, shipping, accounting and customer service.

SDC has developed a comprehensive quality management system that has been audited and certified by British Standards Institution (BSI) as meeting ISO 9001-2008 requirements. This organization will continue to monitor SDC compliance to these standards on a semi-annual basis.

The ISO 9001 registration is verification for the customer and product end user that SDC practices a comprehensive quality management program. This reduces the customers need to conduct audits of the manufactures quality control system, promoting ease of national and international trade. A copy of our ISO 9001 registration is available on request.

What ISO 9001 means to you:

CUSTOMER SATISFACTION! Though there are many benefits improving customer satisfaction is the primary reason SDC has established this program.


Benefits of a quality management system include:


Primary customer and end user benefits

• Higher product quality
• Higher customer satisfaction

External benefits detailed
• Higher product quality
• Higher percentage of on-time delivery
• Improved customer and supplier relations
• Increased customer satisfaction
• Strong competitve edge
• Company and product credibility
• Ease of trade
• Reduced customer audits
• Increased market share

Internal benefits detailed
• Increased efficiency and productivity
• Higher level of quality control
• Increased first pass yields
• Predictability of operations
• Reduced waste and costs
• Employee quality awareness
• Consistent business process based on improvement
• Established process for growth
• Better understanding of tasks and jobs
• Reduced cycle times
• Positive corporate cultural awareness
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