Job Opportunities at SDC


Technical Product Support/System Design Associate

Excellent opportunity for an experienced Technical Product Support professional with experience in a high-volume call center environment and System Design expertise to join our team. The successful candidate will have demonstrated the ability to master the technical aspects of products and services, while delivering best in class levels of customer satisfaction. The qualified applicant will have proven Door Access & Egress Control System Design and Troubleshooting success and impart knowledgeable industry experience in answer to product questions. Strong Product application and installation assistance skill is a must.

Reporting to the Vice President of Sales, the Technical Product Support/System Design Associate will partner with other technical and customer service facilitators, system design staff and department heads to promote a strong customer advocacy culture and work cohesively with other functions and teams.

Essential responsibilities include:
  • Maintain prompt and effective call response times and standards
  • Handle escalated calls and cases; investigate and resolve customer issues equitably, including determination of root causes to promote continuous improvement
  • Work effectively with production, engineering, systems and other internal departments on resolving potential issues with products, service, systems that impact customer service and satisfaction
  • Collaborate, design and develop multi-door, code compliant solutions to assist customers with developing job bids based on our products

Qualifications and Requirements:
  • 3 - 5 years experience as a Customer Service/Technical Service Representation within the door hardware/access control industry with comprehensive electric locking hardware proficiency
  • Knowledge of mechanical and electronic door hardware solutions, including options spanning from mechanical access/egress control to facility integration
  • Strong understanding of locksmith industry, security industry and related components
  • Demonstrable experience in the design and installation of electronic hardware components, access controls, and security solutions including network infrastructure, integration with and programming of access control systems
  • Excellent verbal and written communication skills
  • Intelligent, articulate individual with demonstrated ability to work collaboratively with all levels of an organization; proven ability to develop and lead effective teams
  • Detail oriented self-starter with ability to handle multiple projects and priorities within a fast-paced, rapidly changing work environment
  • Possess excellent organizational and analytical skills; work quickly and accurately; make sound decisions
  • Strong computer skills and proficiency in Microsoft applications (Outlook, Word, Excel, Powerpoint) as well as CRM tools  
Send resume to Sales@SDCsecurity.com

Security System / Access Control / Door Hardware Industry
(All USA territories) Sales Representative Agency

Description: Security Door Controls is currently looking for independent representative sales agencies located throughout the United States to service the existing account base and expand SDC's sales throughout each regional sales territory. The ideal agency should have offices and personnel located throughout territory that they cover. The agency must have a proven record of sales to the security access control or door hardware industries. The agency personnel should have excellent sales and communication skills, technical knowledge and experience with electric door locking hardware, and security access control systems.

SDC will provide product training, literature and samples. The sales agency will report to the Vice President of Sales.

Territory Availability: Immediately

Contact: Sales@SDCsecurity.com

Mexico and South America Sales Representatives,
Sales Representative Agency

Description: Security Door Controls is currently looking for independent representative sales agencies located in Mexico and South America to service the existing account base and expand SDC's sales throughout both regions. The ideal agency should have multiple offices and personnel located throughout country and territories that they cover. The agency must have a proven record of sales to the security and door hardware industries. The agency personnel should have excellent sales and communication skills, technical knowledge and experience with door locking hardware, and security access control systems.

SDC will provide product training, literature and samples. The sales agency will report to the Vice President of Sales.

Territory Availability: Immediately

Contact: Sales@SDCsecurity.com